Click + Collect is a convenient way for you to pick up your orders from our Mornington warehouse and it's free! Simply select Click + Collect during checkout. You will then receive confirmation from us when your order is ready and instructions on the collection process. 

Once you have received confirmation from us your order will be ready for collection from our warehouse located at 85 Watt Road, Mornington, VIC 3931.

We accept the following payment methods:

VISA 

Mastercard

Amex

AfterPay

ZipPay

PayPal

Apple Pay

Google Pay

All payments are made through Australian Dollars (AUD). Any currency conversion will be handled by your financial institution. Please contact your financial institution with any further questions.

We recommend using a currency converter to determine an estimate in your local currency before placing an order at checkout. https://www.xe.com/currencyconverter/

Afterpay is a third party payment option that enables you to purchase items now and pay for them later, through four equal and interest free instalments. 

Afterpay is currently available to our Australian, New Zealand, UK, Canadian and US customers. For more information and to read the full terms and conditions, please visit the Afterpay website here.

ZipPay is a third party payment option that enables you to purchase items now and pay for them later. Read more HERE.

To redeem a voucher, simply add the discount code when prompted at checkout. Please note, only one discount code can be applied to a single order and cannot be applied to a product that is already discounted. If you have any trouble applying the discount code, please contact customer service or send us a message on live chat and we will help you out!

We are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed. Please note: Vouchers cannot be combined with other discount codes.

We recommend you follow us on Instagram @hermosaliving_ or subscribe to our newsletter at the bottom of the page to receive any information about sales or promotions.

Please follow our product care instructions listed here.

Shipping will be calculated at checkout for customers in VIC, NSW, SA, TAS & STH EAST QLD.

Customers in WA, NT & FNQ please email hello@hermosaliving.com.au for a freight quote before purchase.

We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime if you are somewhere other than Australia and find something you must have in our store, please contact us via email at hello@hermosaliving.com.au to discuss shipping options and availability. 

We are happy to provide you with a quote.

Orders can take up to 7 days to be dispatched from our warehouse due to third party logistics collecting weekly. Once your package has been fulfilled, a confirmation email will be sent.

Please note, we do not fulfill orders over the weekend.

Unfortunately, as we endeavour to pack and ship orders as quickly as possible we are unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.

As our warehouse processes your orders quickly, we cannot always guarantee that we will be able to change your shipping details. Please contact us and we will do our best to assist you.

We hope you love your Hermosa Living pieces but we understand sometimes things don’t work out. We ask that you choose carefully, as much as we like to be flexible, we do not give refunds if you simply change your mind or make a wrong decision. For returns within Australia, we will happily provide you with an exchange or store credit as long as your return meets the requirements.

Our full return policy can be found here.

We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect so we will do our best to resolve the issue as soon as possible! We offer refunds, exchanges or store credit where goods are damaged, do not match the description or do not perform to their function.

If you believe you have received a faulty or incorrect item, please contact us within 48 hours of delivery. We will happily guide you through the process of resolving the issue. Please do not ship back any items before you contact our customer service team, we want to make the process as easy as possible for you.

We ask that you contact the team via email with images of the damage so that we can resolve the issue as soon as possible.