Orders will be processed within 24-48 hours of placing your order and can take up to 7 days for dispatch via our third-party logistics service. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please note that all orders received after 12pm on a Friday and over the weekend are processed the following Monday.

Shipping will be calculated at checkout for customers that are located in VIC, NSW, SA, TAS & South East QLD.

If you are located in WA, NT or FNQ and would like to purchase or enquire please email us at hello@hermosaliving.com.au and we will provide you with a freight quote. 

Hermosa Living inspects and takes due diligence while packing your order to ensure it arrives in the best possible condition. All orders must be inspected upon delivery and any breakages must be reported and photographed within 24 hours of receiving your order.

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed within 24-48 hours and can take up to 7 days for dispatch via our third-party logistics service.

Orders placed on Friday or over the weekend will be processed on the following Monday.

Please note, after a launch, processing times may be longer due to an increased volume of orders.

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting hello@hermosaliving.com.au. A Credit Note will be issued.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

Please note, if you wish to return a pre-order item for an exchange or credit note, you will have 14 days from the date received.

By placing an order for goods you agree that your details, such as name, contact numbers, and delivery address can be passed to third-party couriers.

While we aim to get your order delivered to you within 10 working days, in the unlikely event of extended delays, we will endeavour to inform you. Any questions or follow-ups regarding delivery can be directed by email to hello@hermosaliving.com.au.

Hermosa Living cannot be held responsible for late or failed deliveries for reasons outside our control e.g. third-party couriers

We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime, if you are somewhere other than Australia and find something you must have in our store, please contact us via email at hello@hermosaliving.com.au to discuss shipping options and availability.